Dealing with Cranky Guests as a Vacation Rental Owner

 

It’s inevitable. At some point in your career, you’re going to encounter cranky guests. Here’s how to make the best out of an uncomfortable situation.

First, they may be cranky for a reason. Power out and no water for 8 hours? Yep, there’s a reason they are unhappy. Having a plan is always a great way to start before a crisis comes up.

But, what if this is a personality thing? Some people actually love to be miserable...and let everyone know about it.

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