It’s inevitable. At some point in your career, you’re going to encounter cranky guests. Here’s how to make the best out of an uncomfortable situation.
First, they may be cranky for a reason. Power out and no water for 8 hours? Yep, there’s a reason they are unhappy. Having a plan is always a great way to start before a crisis comes up.
But, what if this is a personality thing? Some people actually love to be miserable...and let everyone know about it.